Refund policy

We want you to be happy with your order. If you have any issues with your purchase, please contact us at snapfolioprints@gmail.com and we'll be happy to help.

Returns

If you've changed your mind about your purchase, you can request a return within 14 days of receiving your order, provided the item is eligible for return and is returned in its original condition.

Please contact us before sending anything back so we can provide the correct return instructions.

Customers are responsible for the cost of returning an item when returning it because they have changed their mind, unless the item is faulty, damaged, incorrect or otherwise not as described.

Cancellations

If you'd like to cancel your order, please contact us as soon as possible after placing it.

We'll do our best to cancel your order before it has been processed or dispatched. Once an order has been dispatched, it may no longer be possible to cancel it, but you may still have the right to return it under our returns policy.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives and contact us as soon as possible if your item:

• arrives damaged
• is defective or faulty
• is the wrong item
• is not as described

Please include your order number and photographs of the issue where possible, so we can assess what has happened and arrange an appropriate solution.

Depending on the circumstances, this may include a replacement or refund.

Refunds

Once a return has been received and assessed, we'll process any applicable refund to the original payment method.

Where a refund is due, we'll process it within the applicable timeframe.